Privacy Policy

CUB takes your privacy seriously. Under the Tennessee Public Records Act (Tennessee Code Annotated, 10-7-503), however, CUB must release some customer information to Tennessee citizens who request it. We do not, however, release Social Security numbers or financial information. We do not release customer specific energy and water usage data except for aggregate monthly billing information. We also do not release any information on customers who bring a valid protection document to a CUB Customer Service Center.