Preparing for Storms and Power Outages
Year round, our employees train, practice and prepare for the impact of storms and other emergencies that might interrupt electric service to your home or business.
When storms strike, all departments within CUB unite to repair damage, safely restore electricity and keep communities informed. Our record for providing highly reliable electric service is known throughout the valley region.
While our crews are prepared, there also are things you can do to keep your home, business and loved ones safe.
Report Power Outages by phone……(865) 457-9232
Please note, this line is automated during outage events to ensure your information reaches our crews as quickly as possible. If your outage has already been reported, you will hear an automated message informing you of this fact. Don’t assume someone else has called to report the outage…..some outages affect single customers!
IMPORTANT: It is imperative that we have on file your preferred phone number associated with your CUB account. By doing so, our automated system will immediately recognize you when calling and provide you with essential information about the status of your electric service. You may verify or change the phone number we have on file by calling (865) 457-9232 during normal business hours and speaking to one of our Customer Service Representatives. During an outage event, our automated system will provide you with an opportunity to access your CUB account even if you are calling from a number other than that on file.
Storm Preparation Tips
If you depend on electrically-powered medical equipment, ask your physician about emergency battery back-up systems. If you are homebound and use life-support equipment not supported by backup power, you may qualify for our Life Support Program. Contact our customer service department at (865) 457-9232 for more information.
You may want to consider panel-mounted or point-of-use surge protection devices to help safeguard your home appliances and electronics in the event of a lightning strike.
Remember that cordless phones and automatic garage door openers only work with electricity. Keep a standard phone as a backup, and learn how to open your garage door manually.
Make a Storm Kit
Develop shelter plans for severe storm and tornado conditions, and assemble a centrally-located storm kit that includes:
General Public Safety Information
If someone is contacting a fallen power line, stay away and do not approach the person.
Underground Utility Information
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Copyright © Clinton Utilities Board, 2014